Welcome to TalkShop. I'm Bruce. How may I help you today?
Hi Bruce. I would like to cancel my cell phone contract.
I am sorry to hear that . What seems to be the problem, ma'am?
My main complaint is that I can't get a cell phone signal in my own house! Besides that, my phone is constantly dropping calls.
We do apologize for that. We are currently upgrading our cell phone towers and expanding coverage city-wide. I see from the address on your account that you live in a rural area. This may explain the spotty coverage and dropped calls. How does everything work for you when you get closer in to town?
It's slightly better BUt I work from home, so that's where I need to make most of my calls from. I've been having a lot of problems making and receiving calls, and it's hurting my business. I don't really have a choice but to cancel the contract.
Ma'am , you signed a two-year contract with TalkShop, If you cancel today, there is a $300 early cancellation fee.
The contract does not fit my present needs. I simply can't make calls, and I need more data and texting options.
I can see where you're coming from, ma'am. But we do have a policy that requires us to charge you a fee for breaking you contract. If you want to avoid that, I could look into upgrading your service plan for you. That way, you don't have to pay the early cancellation fee and you get a higher level of service.
Not at this time. I understand you policy, but because of poor service I can't use my phone when I need it most. So I would appreciate it if you could cancel my contract and waive(放弃) the early cancellation fee for me.
Let me talk to my manager and I'll see what we can do.
Thanks, And I'll also need you to unlock my phone so I can take my business to another carrier(运营商).